Calling 111 from a VoIP phone

In November 2020 the Commerce Commission published the Commission 111 Contact Code in recognition of the fact that as consumers move away from traditional copper based voice services to newer telecommunications technologies they may be unable to contact 111 emergency services during a power failure at their premises.

In particular, the Code recognises a subset of consumers who are more likely to need to contact the 111 emergency services and do not have a means to do so in the event of a power failure at their premises. The Code refers to this subset of people as vulnerable consumers and sets out mandatory requirements on providers of retail landline services to provide vulnerable consumers with appropriate means of contacting the 111 emergency services in the event of a power failure at their premises. You can read the full Commission 111 Contact Code on the Commerce Commission Website.

As a provider of retail landline services (phone services) in conjunction with both our fibre and fixed wireless broadband services, must meet these mandatory requirements, and the first step in doing so is to make both existing and potential new consumers of our services aware of what the Code means to them.